The refund policy is a supplement and should be read in conjunction with Which Training User Terms and Conditions and Advertising Terms and Conditions. All customers agree to this policy by accepting these Conditions.

This policy outlines the circumstances under which a refund of monies previously paid may or may not be performed, and if so, by what methods.

Loss of Access:
The Customer shall have no claim against Which Training Pty Ltd in respect of loss of access or functionality to the Which Training website through technical downtime and servicing, whether such claim lies in contract, tort or otherwise (including negligence) for any loss or damage howsoever arising.

However, if, due to the negligent act or omission of Which Training, the Customer is unable to access the Which Training website in accordance with the Terms and Conditions  Which Training will, at its sole discretion, issue the Customer with an amount of credit calculated with reference to the time that the Which Training platform was not accessible as a percentage of the total hours available.

No Refunds will be given in any manner, if you:

1. Have a change of mind after placing your training event advertisement to the Which Training website platform and the facilitation of the same by Which Training.
2. Think the Which Training website is unsuitable for any reason, other than short comings of the original offer.
3. Think the price is unfair.
4. Are unable to manage your advertising accounts page.
5. Consider you should pay less, as all features of the Which Training website are not utilised by you.
6. Cancel your advertisement within the 12 month period

Method of Refund:

• Refunds will be made to the original purchaser only.
• All monies will be refunded to the account holder by the same method the original payment was made. No cash refunds are permitted.
• The refund claim should be submitted to:
  
  Director
  Which Training Pty Ltd
  PO Box 1509
  Noosaville QLD 4566

• A valid reason for refund must be supplied.
• In order to obtain a refund, you must provide your correct e-mail address or mailing address to Which Training. Which Training will not be liable for any claims of non-receipt of services, or non-receipt of a Refund Claim that was a result of an incorrect email address or mailing address provided by you to Which Training. The customer is responsible for providing a correct and working e-mail address.

Time Frame for Executing the Refunds:
Refunds will be executed by Which Training within 14 days of receipt and confirmation of a valid Refund Claim. Bank clearance times are in addition to this time frame and cannot be controlled or estimated by Which Training.

Fraudulent Credit Card Charges or Fraudulent Claims:
All requests to negate charges will be investigated by our technical department and legal department. If you make a fraudulent claim of un-authorised card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

Cancellations:
There are absolutely no cancellations of online orders that have been programmed for immediate online access. Nor will we accept claims of missing the immediate online links that were provided to you to access your order. There are no exceptions to this cancellation policy.